![]() ![]() View Account Summary for Billing Accounts ![]() NO ONE HAS TO TALK TO THE CANCELATION DEPT AGAIN.View Account Summary for Billing Accounts LESSON OF THE DAY, WHEN YOU LEAVE ATT, REQUEST THE TRANSFER PIN AND SOON AS YOU PUT THE NEW SIM IN, IT CANCELS YOUR SERIVCE ONCE THE NUMBER IS PORTED. It took a few hours but my ATT online account does state that my services have been canceled. This is why they could not see an active number on my account, and as I also mentioned I told them I had a new plan and new sim in my phone so that may have lead to a technical issue that did not allow them to send me a reset for my passcode, while continuing to tell me there is no technical issue here and going back to the whole "Well I really shouldn't even be talking to you without a passcode" to which I repeated "help me reset it then".to which.well you can read the endless cycles I went through above. Basically after using a transfer pin and putting the new sim in, it does cancel your service no cancelation department needed. I found elsewhere online that others have had this issue as well. I just want to make sure I wont get billed again? How can this be resolved? I am documenting my calls and times they were placed as well as an initial inquiry into the better business bureau as I will not pay another bill when I took out my sim cards and attempted to cancel my and everyone who skimmed and gave the useless advice of "just taking your sim out doesn't disconnect your service".as I mentioned previously I did not just take out my old sim but put my newly activated sim from another carrier in. ![]() I paid my account in full with a current balance of $0. I am still wondering if I am going to get billed. So I kept asking "how can you help me resolve this? It sounds like you cant, who can help me resolve this?" it never led anywhere. They kept repeating I could only authenticate my account with the passcode I didn't have, or change it, and then telling me I couldn't reset it. I called back a few times and still wasn't not transferred to another department or manager who could give me a real way to resolve this. I asked in a calm voice, readily "how can you help me resolve this" to which I was told they shouldn't be talking to me without a pass code. I suggested this was an issue maybe someone from technical support or a supervisor could handle and they told me no it could not because it was not a technical issue at all, I just needed to give them a passcode or reset it, to which I reminded them they told me they could not. They then said to me that they could not confirm this and shouldn't even be talking to me without my passcode, but that they could not reset the passcode because my number showed as inactive. I read aloud my account overview page saying that my two lines were no longer recognized and I wanted to confirm I wouldn't get billed again. They told me this was impossible, only lack of payment or the cancelation dept. I explained that what I could see was that the two lines I had, disappeared from the account overview page when I put the new sim cards from the new carrier in. They acknowledged they could see the number I was calling from was the account holder number but that it was not working to reset passcode. I tried canceling my service, the cancelation department said I could only authenticate via my passcode, although I have this feature "turned off" in my account, I was looking at this page as I spoke with the cancelation dept. ![]()
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